Need Help?

At Better Way Health, our goal is to provide you with an excellent customer experience.
We have listed the answers to many of our most commonly asked questions here on our Help Center.
If you need any additional help, please call us at 800-746-7640

Popular Questions


Order

Shipping, Refunds,

and Returns

Product Questions

Beta Glucan, Bosmeric-SR, BetaKIDS, Vitamin D3

Orders FAQ

How do I place an order?

  • You can place an order 24×7 on our website at BetterWayHealth.com
    Our website is 100% Secured, PCI Compliant, and scanned daily for malware to ensure your information remains Safe.
  • Or you can call us at 800-746-7640 to place an order over the phone during our office hours
    (M-F 9am-5pm EST) – Our excellent customer service is always here to serve
  • You may also be interested in our Auto-Ship/Subscription program that allows you to place a recurring order for your beta glucan to save you time and money.

What is the status of my order?

Can I modify my order?

  • Yes, you can modify your order after it has been placed
  • The best and easiest way to modify your order is via phone (800-746-7640)
  • You can also contact our customer support via email at support@betterwayhealth.com
  • Because we ship all orders on the same business day they are placed, please notify us of any modifications as soon as possible.

How do I add something to the order I just placed?

  • The best and easiest way to add something to your order is via phone (800-746-7640)
  • You can also contact our customer support via email at support@betterwayhealth.com
  • Because we ship all orders on the same business day they are placed, please notify us of any changes as soon as possible.

Can I return any items I purchased?

  • Yes, We have a 30 day no questions asked money back guarantee
  • If you have a return, and it has been more than 30 Days, please contact our office. Toll-free (800) 746-7640. We are always willing to work with our customers to arrive at a fair resolution for both parties.

What if I received the wrong item?

  • We do our best to triple check every order that is packed. We have less than a 1% return rate due to incorrect items. However, because of the volume of orders we ship, it does happen, and if this applies to you, we sincerely apologize. We will make it right as quickly as humanly possible.
    • Please contact our customer support via phone (800-746-7640) and tell them what happened
    • You can also contact our customer support via email at support@betterwayhealth.com

What if I don’t receive my order?

  • If you are in the United States and have not received your order after 4 business days:
  • If you are outside the United States and have not received your order after 10 business days:

I have changed my mind about my purchase but it hasn’t arrived yet. What do I do?

  • The best and easiest way to change or cancel an order is via phone (800-746-7640)
  • You can also contact our customer support via email at support@betterwayhealth.com
  • Because we ship all orders on the same business day they are placed, please notify us of any changes or cancelations as soon as possible.
  • If you need to return a package after it has arrived, simply call us (800-746-7640) or email (support@betterwayhealth.com) to set up your return.
  • If your package arrives and you no longer want or need it, you can simply write Return to Sender on the package and place it back in your mailbox.

Can I order by phone?
Yes, many of our customers prefer to order by phone. Simply call us at 800-746-7640 during our normal business hours (M-F 9am-5pm EST) and we will place your order by phone.

Can I pay by check?

  • Yes, We accept Check and Money Orders on our website for US Customers only.
  • Simply place your order on our website and select “Check or Money Order” as your payment method on our Checkout Page.

How do I change the address on my order?

  • The best and easiest way change your address is via phone (800-746-7640)
  • You can also contact our customer support via email at support@betterwayhealth.com
  • Because we ship all orders on the same business day they are placed, please notify us of any changes to your address as soon as possible.

About Canadian Orders
This Online Calculator can help you estimate the cost of purchasing items from the USA and having your order shipped to Canada. It will let you know what duties, Tax (GST), Brokerage fees, and disbursements may apply. It will also convert the currency rate for you in 1 easy step

Shipping FAQ

General Shipping Information

Shipping Information

Everyone loves to receive their package as soon as possible. We do our absolute best to get your orders to you in a timely manner. Nearly every order placed during weekdays will ship out same-day when your order is submitted before 5pm EST.

If your order is placed over the weekend or late on Friday afternoon (after 5pm EST) your package will most likely be shipped out the following Monday (excluding Holidays).

Once your order leaves our facility, it will arrive to you in about 2-4 business days if you select the Free Ground Shipping method. For those who need their packages faster, we offer several expedited options for an additional charge. You can view all of those options during the check out process.

To take advantage of free shipping, be sure to purchase at least $50 worth of products and your entire order will ship free! For Subscribe & Save members, you will receive free shipping regardless of your total. If you have any questions about the shipping process feel free to send us an email at support@betterwayhealth.com or give us a call at 800-746-7640.

Return Policy

Our company offers an unconditional 60-day, money-back guarantee! If you have a return, and it has been more than 60 Days, please contact our office Toll-free (800) 746-7640 .

*Refunds are issued upon receipt of the returned goods (minus the initial shipping cost incurred by Better Way Health or the Customer at the time of purchase)

International Orders

International orders will ship via DHL Express, UPS, or USPS depending on which option you select and/or availability to your respective country. You now have the option to pre-pay duties & taxes when you select your shipping option. This allows for a seamless and delay-free shipment. If you do not select the pre-paid duties & taxes these fees will be required once the package arrives in your respective country.

Please note that International orders may be subject to additional duties & taxes depending on your country’s laws. We cannot lie/manipulate the customs forms. We will always match the customs form values with the prices on your order invoice.

For products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the products may not conform to destination country voltage and other electrical standards (requiring use of an adapter or converter if appropriate).

You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Betterwayhealth.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country.

Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. In addition we can not by law alter any customs information, please do not ask us to claim less than the actual sale amount.
For a description of the package contents on the Customs form, we claim “Vitamins/Supplements”. Please do not ask us to claim a “gift” or other incorrect description.
Some countries allow for importation of otherwise disallowed products “for personal use only”, but not for resale. Check with your Customs office.

All Prices will be listed in U.S Currency

How long will it take for my package to arrive?

  • Nearly every order placed Monday through Friday during office hours (9am-5pm EST) will ship from our Georgia location on the same business day.
  • Once your order is shipped, it will arrive to you in about 2 to 4 business days if you select the Free Ground Shipping method.
  • For those who need their packages faster, we offer several expedited options for an additional charge. You can view all of those options when you check out.
  • If your order is placed over the weekend or late on Friday afternoon your package will most likely be shipped out the following Monday (excluding Holidays).
  • International orders will ship via DHL Express which typically puts packages at your door within 5 to 7 business days anywhere in the world.
  • Please note that International orders may be subject to additional duties and taxes depending on your country’s laws. We will not lie on the customs forms, (even if you ask nicely) and will always match the customs form values to the prices from your invoice.

Can I expedite the shipping of my order?
Yes, we offer expedited shipping via FedEx, UPS, DHL, and USPS (United States Post Office)
These services do incur extra charges but your package will arrive sooner than our standard shipping method.

What method of delivery does Better Way Health use?

  • Most of our packages ship via USPS (United States Postal Service)
    In our experience USPS has proven to be the most reliable and economical shipping service for domestic orders.
  • We do also offer UPS, FedEx, and DHL on our website for customers who prefer or need another option.
  • All International Shipments will ship via DHL Express: the fastest and most affordable option we offer.

Do you ship to my country?

  • *Yes, we have thousands of customers all over the world. We have shipped to almost every country in the world.
  • *The current countries we do not ship to are Nigeria, Thailand, Russia, North Korea, Mexico, and Spain.

Are any products restricted from being shipped to my country?

  • We have thousands of customers all over the world. We have shipped to almost every country in the world.
  • However, the laws and regulations in countries change all the time. It would be impossible for us to keep up with all the laws for every country, You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Betterwayhealth.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country.
  • Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. In addition we can not by law alter any customs information, please do not ask us to claim less than the actual sale amount.
  • For a description of the package contents on the Customs form, we claim “Food supplements – for personal use only”. Please do not ask us to claim a “gift” or other incorrect description.
  • Some countries allow for importation of otherwise disallowed products “for personal use only”, but not for resale. Check with your Customs office.
  • All Prices will be listed in U.S Currency

General FAQ

Return Policy
Betterwayhealth.com offers an unconditional 60-day, money-back guarantee! If you have a return, and it has been more than 60 Days, please contact our office. Toll-free (800) 746-7640. We are always willing to work with our customers to arrive at a fair resolution for both parties.

Do promotional offers apply to out of stock items?
We work very hard to ensure we never run out of stock but occasionally something happens in production that is out of our control. In the event we do run out of stock on an item, we will still honor promotional offers unless otherwise noted in the offer or fine print.

International Orders
For products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the products may not conform to destination country voltage and other electrical standards (requiring use of an adapter or converter if appropriate).

You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Betterwayhealth.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country.

Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. In addition we can not by law alter any customs information, please do not ask us to claim less than the actual sale amount.

For a description of the package contents on the Customs form, we claim “Food supplements – for personal use only”. Please do not ask us to claim a “gift” or other incorrect description.

Some countries allow for importation of otherwise disallowed products “for personal use only”, but not for resale. Check with your Customs office.

All Prices will be listed in U.S Currency

Account FAQ

What is my password?

  • For your security, we encrypt all passwords, which means we do not know what your password is… But we can help you reset it.
  • You can reset your password online anytime here https://www.betterwayhealth.com/customer/account/forgotpassword/
  • Or you can call us at 800-746-7640 and we can help you reset your password over the phone

What happens if my password doesn’t work?